I definitely like these guys. I have bought close to $7,000 worth of appliances from them in the last year. They have made some errors in delivery and installation, but when given the chance they have made it right. I bought a floor model of a close out big screen hi def tv. When it arrived, it had a chip in the screen that wasn't there at the showroom. They let us return that tv and get the sale price on the new model, costing us a few hundred dollars additional rather than the normal $2000 difference between clearance and the standard price. They definitely did right by me.