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  • I just got off the phone with Erin at your Williams Field location. I am not sure how you train your managers, but I would assume you do not train them to argue with your customers. We called in and ordered an extra large pizza, and they brought us a large. We refused the order and called to requests our proper order. When I called I spoke with a polite female who I explained my issue to, and she placed me on hold. After 5 mins Erin came to the phone and asked how he could help me. Frustrating to be passed on to someone else after I explained my issue. Erin then proceeded to explain to me that I ordered a large and asked me why I did not correct them when they read the order back to me. I was astonished, all I wanted was my extra large pizza, not for free, I wanted to pay for it. I just wanted the correct order. The conversation ended with him asking, "what can I do for you?", which I had already explained that I just wanted what I ordered. He then told me I could email Bruce Barro if I had an issue. We order pizza from Barros regularly, and we love your pizza. I have never had an issue, and your company always offers great service. I am shocked by how we were treated this evening, and it will be hard for me to order a pizza from Barros again.
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