So I bought a DVD online from bestbuy.com and had it shipped to the store for free shipping. Being that I live close to this store, it works out perfectly. Anyway, once my order was "ready to be picked up" I did just that. Upon picking my DVD, the lady gave me the WRONG DVD. Went back a couple days later and they tried to fix it yet didn't have the video I wanted in stock. Plus, it was on back order for weeks. And so I told them just to ship it to my house instead. They agreed and did just that. However, later on, I see that the shipping address the woman sent it to (even though I told her which one) was the WRONG address. And so, I try to call and let them know AGAIN they messed up. After being on hold for an hour, they end my call without answering it. By now, I'm fed up with this shit and am going to fix it my own damn self IN PERSON and make sure that fat lady who claimed to fix my order does her damn job right. Shit.