My daughter decided 2 months ago she wanted to go to Petco to get hermit crab supplies. We walked in and I couldn't stand the strong pet odor. I walked around with my head in my shirt, of course embarrassing my 14 yr old. It was really bad! People say I have a sensitive nose but I know stank! When we were checking out I told Miles a staff member that he needed to hurry and cash us out because I couldn't take it. He apologized and said they clean regularly. Fast Forward 2 months we had to go back for more supplies and it was actually pleasant! Miles remembered me and said how does it smell? I was surprised he remembered and even cared to ask. He said he took to heart what I said and told his manager about my complaint. The manager actually changed how they do some things that deal with odor to make people like me and others have a more pleasurable experience and not want to hurry and run out. WOW MILES impressive!!! SEE YOU SOON!