We brought in our cockapoo for a full grooming right before Thanksgiving. The lady behind the counter acted like she knew exactly what we wanted our dog to look like and even assured us he would get a "teddy bear cut". Well, all I can say is I've never seen a shaved teddy bear before. Not only was our boy's curly hair gone but his ears were completely uneven. They did not cut his nails and we are pretty sure they did not express his glands either (due to the fact he was scooting his butt on the carpet the next day). We paid for a "full grooming" which they said included the services that we clearly got shorted. I only leave one star because they got us in on short notice and close to the holidays.