I went in to pay for my parents repairs that Big O said only a new engine would fix (which the problem was a result of Big O servicing, but more on that in their review). I was met by the owner who identified himself as such and began explaining the problem and even having the bad part to show. Seems honest and down to earth. Not at all trying to come up on the fact that I have no idea about car repair, which is what we are all afraid of.
We were referred by a friend and now I want to pass the referral on. Would not hesitate to use them in the future.