My husband and I absolutely love this place but today was not a great experience for us. I feel like hot bagels is known for their taste and quantity of cream cheese. Today my bagel had a thin little layer and was barely toasted. We also got a LOX bagel so my husband and I each had half. I was saving my best bite for last and when I looked down, there was a thick, coarse hair that honestly looked like a pubic hair (pic below). I am so grossed out right now. I will NOT be returning