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| - All I can say is WOW, I have had some bad experiences before, but this is truly a horrible company to deal with.
Initially, I was impressed. I called the warranty company (CHW, which really has been good to me, btw), and they assigned the claim to AM PM Plumbing. I got a call right away and was asked if I could have them out same day between 3pm and 5pm and they would call when they were on the way. I was thrilled. I said that would be great. 3PM-5PM came and went. No call, but about 5:20, Robert showed up. He was pleasant and seemed knowledgeable. He apologized for being late, but the smell of cigarettes coming off of him was awful. He obviously had just smoked before coming into my house, which I find to be unprofessional.
I explained that my sink drains were draining slowly and after about 30 minutes or so of trying to fix the problem and working outside with my clean-out, he told me that it was filled with grease and needed to get authorization to "Jet the Line" and that he did not think the warranty company would cover it, but that he would call them in the morning to see if they would. He told me that he couldn't do the work right then, because his truck didn't have the necessary equipment, but that he would call someone out the next morning to do it. He also recommended a new cap for the clean out, which would be $15 and that the warranty company would not cover it. After he left, I didn't just have a slow drain, but a completely clogged drain.
So, the next morning, after no call and no one showing up, I called the office and spoke to Renee. I explained the situation to her and she said she would have to check with Robert and get back to me. She didn't call back, so after several hours, I called her back and she said that she spoke to Robert and that he would be calling me to get everything taken care of. He didn't call and never showed up.
I called back several times and left several messages. I sent a text and email through their website and still nothing. It's been 5 days without a kitchen sink to use now and even the warranty company can't get through to them. The warranty company is now going to get the $45 I paid AM PM back and put that money towards another company of my choice to get the work done. They have authorized me $326 to use with whomever I choose. CHW for the win!
If any of your warranty companies recommend Am PM Plumbing in the future, call them back and request someone new. I will be contacting the BBB, writing a review on Angie's List, posting this review on Facebook and sending a letter of complaint to CHW about this company in the hopes that they will remove this company from their list.
One positive experience came out of all of this. It turned out that I had another problem, completely unrelated to the plumbing issue and Robert referred me to a great company, RMP Construction to fix it, so, giving credit where credit is due, I appreciate the referral, but still am very upset with AM PM Plumbing after leaving me hanging for 5 days. :(
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