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| - If I could submit this review with no stars, I would. I do not believe this salon is even worth one.
I came upon Vivid Salon after searching for Top Salons in the Greater Cleveland Area. At the time, they had good reviews and by the looks of their social media platforms, I really liked the work I saw.
The first time I went to Vivid, I asked for a trim and ended up walking out with my hair 4.5" shorter. Now mind you, my hair grows EXTREMELY slow and I have been working on growing it our for years. Literally. Years. I was in total shock about how short my hair was but I figured that maybe it just really needed a trim, so I did my best to not dwell on how short it was and just move on.
The next appointment I had was for a full-color and hair cut. I wanted a deep violet color for fall but instead, my hair was dyed red (and I mean RED). I know I should have said something right away but I didn't because I felt bad (even though I had NO reason to feel bad). Just like with the hair cut, I did my best not to be mad or upset. I waited a few days, thinking that the new color would grow on me but it didn't. I eventually called and asked that it be fixed, which it was. As for the haircut, I was told that with any service, it would be $10, however, I was still charged the FULL price.
Over the course of two years, my expereince with Vivid was very mediocre at best. I always felt like things were rushed and they were SO PUSHY with selling their products. I fully understand that they want to make sales but it's uncalled for when I say no three times and I'm STILL being persuaded into purchasing a product. With each visit, they grew more unprofessional. Their prices continued to fluctuate and were also inconsistent (one visit I would be charged some kind of fee and the next I wouldn't, or I'd be told my services were one price and be charged another). To this day, I could not tell you what a hair cut costs.
After trying two different stylists and giving the salon numerous chances over two years, I was completely DONE after my last hair cut. I could go into the whole story, but they say a picture is worth 1,000 words, so take a look at my picture. Not only is my hair about 7" shorter than it was prior to me going to Vivid, but it looks like my haircut was never even finished!!! This was my LAST straw...there is NO excuse to let someone walk out of your salon with their haircut looking like this! I refuse to ever go back to Vivid, and I will be sure to steer everyone I know clear.
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