I was in the area for drinks and dessert after dinner with a couple of friends today. We ordered a slice of cheesecake to share and pitcher of sangria. The cake and sangria was good but the environment and service was substandard.
ENVIRONMENT:
There was an abundance of fruit flies and mosquitoes in the dining area that I can only imagine what it's like in the kitchen.
SERVICE:
It took more than 30 minutes to close the bill because our server neglected our table. They also refused to honour a $10 gift certificate because it was not signed. I feel it is unacceptable to fault the customer for oversight by their own employee when this gift certificate was issued.
Parking in the underground lot is normally covered by the restaurant so my friend (who drove) asked to have her parking slip scanned. Our server explicitly confirmed that he had done so but as we exited the parking garage realized this was not the case. We ended up paying the daily maximum parking fee.
All in all we left with $17 dollars less than we should have and a very disappointed experience with this establishment.
CONCLUSION:
Customer service is a distinguishing factor in today's competitive environment and this restaurant doesn't cut it. I will never return and I will never recommend this restaurant to anyone I know.