I called to ask if confirm they wrote the insurance codes on the receipt, as many companies do, so that it could be submitted to insurance as an out of network expense.
I had to ask this about 6 times in various ways before he even understood the question - he kept saying we don't do [bill] insurance, I kept saying this is so I (stressing strongly the I word) can send the receipt into insurance as out of network. He said nobody does this, I said many places do and he wanted to know who. I gave him a name (their web page) and he said we are a brick store we are not an internet store (I had to explain the other store was also).
When I asked for a manager I was told he was one (he didn't introduce himself as such so I highly doubt it, it was a way to cha).
They don't offer this service that many other companies do that is no bother on their end. That indicates their customer service will be a problem. Don't bother, lots of companies in town.