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  • Yard house is one of my favorite chain restaurants at Desert Ridge. I have been there so many times and have usually had great service. However after the service i received there at dinner this evening i am not sure if i will be returning. Nor do i think that i will be sending any of my guest there (I work in the front office at one of the Marriott across the street). I got there and expected to wait as it was close to 7pm on a friday. To my surprise the wait time was only 25 which was fine with me. I buzzer went off and we went to be seated while they walked us through the the restaurant to one of the booths. I was shocked the party of 2 they were seating in a booth that sat 6. We passed several 4 top tables in which they could have sat us at and saved the booth for the other groups waiting. Once we were seated two "servers" came up to the table. I am assuming one was training but to my surprise i had no clue who was training who and who the actually server was. We asked fro two waters and they brought those out to us and walked away before we could say anything to them. Literally 20 mins later they came back and asked if we had a made a decision yet. We ordered and of course the food came out pretty quick which is standard for Yard house. One of the food runner brought the food and out and i am assuming one of the managers(wearing a white shirt) asked how everything was. I asked if i could get a side of lettuce that wasn't brown and wilted. She didn't say anything to me and then again asked how everything was i repeated myself. The she just became very rude and said i will get you lettuce. She came back with fresh lettuce and didn't say anything once she arrived at the table. She set it down and walked away before i could even thank her. Our "servers" never came back until we were done with our meal. And then brought the checks. They were very polite but were lacking a major personality. And as far as the manager goes maybe it is best if she stays away from tables. Again the Yard house at Desert Ridge should know that they are going to be busy with all the tourist in the area. But with the quality of service that i received tonight would not want to make me send anyone to there.
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