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| - Wow has HRH Vegas changed! Very disappointing experience in May. Going back 4-5 years I used to frequent this hotel/casino/resort with some frequency. I think it must be under new management or ownership or both, because while I used to enjoy and frequent this locale, it no longer will be someplace I come back to. I go to vegas 5x a year.
1) New tower. The rooms don't really seem any larger than the old rooms, and there are no closets (just wardrobes), and there is way too much dead space because of the size of the bathroom. Nice look and feel but poor on the functionality. Also the room sound system only worked 1 of the 5x I tried to use it. The other 4x it said "system temporarily unavailable while updating the system."
2) There were massive design flaws in this upgraded "tower". They didn't design in enough sound proofing for the walls and windows. You can hear the pulsating music and base of the nightclub as you are trying to go to sleep at 230am, as well as the nocturnal activities of your next door neighbor. The curtains don't "black out" the windows, so you are fighting the sun at 7am. Come 830am the massive pool music system is up for sound check and running so you can't sleep because the room is shaking from the pool sound system. I know what the HRH is known for, and I expect loud music but I expect to not have it destroy my ability to sleep. At any hour. Isn't that part of the vegas "deal"? Party hard and sleep in?
3) The whole pool set up has become ridiculous. You have to wait 45-120 minutes in line to get your wrist band depending if it's a Sat/Sun to go to the pool. I don't pay 300+ a night to wait 2 hours to go to the pool. And to pay 75 dollars as a hotel guest to go to the pool. It used to be free for hotel guests to attend Rehab or some nominal charge, and the wrist bands were issued at the front desk at check in. No crazy lines, no crazy expenses. This is insane the way it's set up now.
4) Are you ready for this? A pool chair now has a 100 dollar food and bev min. For REHAB sunday that jumps to 500 dollars. As a result, 85+ percent of the beach chairs were unoccupied and everyone was sitting on towels draped over concrete. Somehow I don't feel I should be forced into choosing between being extorted or sitting on concrete given the Rack Rates at the HRH. I would obviously have skipped waiting in line 90 minutes plus paying 75 dollars as a hotel guest if anywhere it was mentioned on the web site or marketing materials that a chair was 500 min food and bev. I would have saved my time and money and done something else. Wasting time is one thing, wasting money is another, and wasting both is inexcusable
5). Really cheap on the comps. Look, I don't play 5-10 dollar hands, and I don't play for 15 minutes. I play hours a day at a respectable average bet. Most casinos vie for my business and it's reflected in the sizable comps. The comp rate here is as bad as the Venetian /Wynn. And with much fewer rollers or high rollers. And not a whale in sight. How does this make any sense?
HRH, I like your scene, and I like your brand, but you really must fix these items to get another dollar of my money... As usual Lucky's Diner was great, but that wasn't enough to save the experience!
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