| rev:text
| - Update:
Don C, the owner, replied to my comment with this: "Dear Anthony C, Thank you for your rant. Over 2100 guests redeemed their Groupons in the 90 days it ran. Since 1981 I have run D&C's with the guest always in my thoughts. Very happy to honor the $20.00 you spent. Best wishes, Don Carson"
My reply was this:
"Very happy to honor the $20 I spent, is Groupon fine print policy, so of course you are happy to do it. By not honoring the full $40 value, you lost any chance of my being a customer and all of my friends. Which since I've lived in oldtown since 2004 and go out daily to it's restaurants and bars is not a small number of people. There are too many other places that serve a great steak (bandera's, citizen public house, cowboy ciao, etc)
You are correct, many other people did not get confused like I did. And I am happy for them. They are apparently more clever than I. I tried to come in. I heard your message on a Monday. I got confused. I lost out. If our roles were reversed, I would honor the full $40 groupon for you even if you were the ONLY person who got confused trying to come to my restaurant. Because I thought the purpose of a Groupon was to get new faces in the door. Especially one that lives walking distance from my establishment and yet has never been in.
Finally, you say you always have the customer in your thoughts? Calling my review a rant is not good customer service. I hope that as folks read your reply they get a clearer picture of your customer service style. In my opinion my review describes events and my feelings about those events in a logical way, not as a rant."
Now here is the best part:
Groupon refunded me the $20. So while Don and Charlie's accused me of ranting, Groupon, who has a FAR larger customer base heard my story and decided a happy customer was worth the refund. They could have ignored my request given the huge number of clients they have and barely noticed my decreased spending with them. That is Excellence in Service and I will continue to be a very loyal Groupon customer.
Groupon had this to say when I thanked them for my refund when D&C failed me:
"Hey Anthony,
Thank you so much for the feedback! We appreciate feedback in all forms, but it's all the more gratifying when it's positive.
You've made my day, and we're so happy to have a customer like you. Thanks for your continued support!
Take care,
Shannon T.
Groupon Customer Support"
THIS is what fantastic customer service means. Groupon has my business forever. Not so D&Cs.
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