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| - *Management responded to this review, about how great they handled the water main break, kinda sorta ingoring the comments about the fetish convention they hosted. Interesting in what they pick & choose to reply.
Corporate travel assigned this as our hotel. First trip, upon landing my co-workers messaged us that the hotel had a city water main break out front, causing all water to be turned off at the hotel. No faucets, no showers, no toilets. They were booking some at the dinky Holiday Inn next door, and then others at the Hilton Madison.
Upon returning the next week, they upgraded us to club level, and left stale cheese and warm grapes on a plate in the room. Only one elevator went to the 8th floor club level, so that was aggravating. The rooms were old, with beat up cabinets and furniture. The guest room did not have a fresh, updated appearance.
The bedding was decent with comfortable pillows and a decent mattress. The bathroom was a walk back in time. Warning to anyone of average height, they have super low bathroom counter tops. They're perfect for children, not for adults.
Speaking of adults, the hotel hosted some sort of BDSM/Kink convention, on Friday, January 31, 2014. While they did a decent job at draping off the first floor entrance to the room they used, the participants still walked the hotel common areas in costume. You also heard participants speaking of vile, perverse and disgusting acts that would have been better to be spoken of in private, not the hotel common areas. Anytime you'd ask a hotel front line staff member what was going on they'd tell you they were instructed to lie to any guest that inquired about the sex convention guests and only refer to the meeting as an "educational seminar." It's one thing to scrape the bottom of the barrel and host this stuff, it's another to be so embarrassed that you instruct your staff to lie about it.
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