For 1 its not worth the wait. 2, apparently everyone is a manager here but cant seem to help you with a complaint. 3, "head chef" cant even handle proper complaints correctly. Tells you theres nothing he can do and walks away. What a proper way to handle situations. Only thing i like about this place is the pancakes. THATS IT. Everything else is gross and needs more flavoring and staff needs training because they suck at their job. And guess what? Yelp reviews are their top priority. Be nice to EVERYONE not who you feel you need to be nice to.