Terrible customer service. Everytime i go in staff looks bothered. 2 weeks ago i went in to change my new phone and transfer my phone to my son. I was sent away, told it could be done online. That threw me off because ihad been there the week before and had my husbands phone changed and it was not a problem. But maybe policy changed i thought. I go home, setup my account online then i get a message that says this device cannot be activated online please see a sales rep. I called the store numerous times and never once got an answer. Even if it had worked, the sales rep was so fast to shoo me away that she didn't offer a sim card for my son's phone. I ended up going in again the same day to get it all activated. I asked if they could waive one of the activation fees since originally i was just shooed away with barely any questions asked. They declined!! Terrible customer service... please take better care of your customers. If someone already made the trip why send them away