I'm not sure if they deserve even a single star. This is absolutely waste of time and money. Rent a car and drive instead. Started at 6AM and at 3:15 PM still waiting to reach at Grand Canyon. So here is how they (MIS)TREAT and Rip off their customers:
1. They tell you to be at a pick up location at 6AM and they don't start the bus until 6:30.
2. Then they take you to so called terminal for the actual tour bus. Here you witness rude staff and first rip off. They try to sell everything including crappy food.
3. They don't leave the terminal (Still in Vegas) until 8AM.
4. They stop at 2PM at a food joint from where GC is 15-30 minutes away. They encourage people to watch some stupid documentary at IMAX.
5. They don't leave until 3:30PM for GC.
6. Then the driver keeps on reminding that it gets dark early so we have to be back in bus in timely manner.
7. They claim that they will allow 3 hours at Grand Canyon but you end up getting less than 1.5 hrs including both locations.
8. They stop for restroom break while in way to GC at McDonalds and which is not equipped to handle that many people. They stop at a subway for the same while returning and the situation is not any better.
9. It seems that the tour company owns all those businesses and promotes them. All the staff at these places was rude and obnoxious
10. Upon return there is another exchange in the bus for drop offs.
11. The only good thing was that the driver was a safe driver although he was very rude.
There are almost 10 buses which leave at the same time. So you can imagine 400 plus people get at every stop at the same time. Result- big time chaos at each stop.
Rates Outrageous
Service HORRIBLE
Outcome Frustration
Action. AVOID