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  • so disappointing, since I've gone to this location before and many others in the past but this one had clearly dropped in service and customer experience. To start, we were told the first half of the menu wasn't availabe, as we were seated at a booth for 6 (for a party of 2) even though other smaller booths were available- but we were still given extra menus. Waited 5 min to be served, and then the server came over since they thought we were waiting for more guests when it was just 2 (because of the extra menus). Eventually ordered drinks that took around 5 min to arrive yet it wasn't even busy. Went on to order a bread loaf appetizer that took over 10 min, and eventually that never came because we got sick of waiting especially after being told that none of the signage/promos were available because they wanted to update their menus before any of the promos began? Strange.. especially after being told this by a random server who came by to ask if we ever ordered after seeing us sitting there.. eternally waiting. The promo was also beginning tomorrow, which I think they should have just honoured for not mentioning it, and for posting their new promos before they begin - if you're going to do that, make it 100% clear that none of the signage etc is available. Poor location and wouldn't recommend.
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