So yummy, I always go when I'm in NY. I've been to the one in WEHO and that one is always busy. I was surprised when they built one in Phx. We went early afternoon on a Saturday, was pretty dead which was awesome. Got the usual, fries and a shack burger. It was amazing as usual. The staff was extremely friendly and helpful. I am in a wheel chair due to a broke ankle and a worker offered to take our buzzard and pick up and deliver our food. She even gave us ketchup. Super nice and didn't have to do that. I definitely recommend this place and I'm happy it's close to my parents house so I can indulge when I come to Phx to visit!!!