I live in the neighbourhood and have dropped in three times.
Each time I felt as if I was intruding on the server's free time (I believe it was the "big guy"). He continued his chat with another customer for about three minutes before slowly sauntering over to get my order and make my coffee. Once is an anomaly, but three times is a trend.
My impression is this: if you're a regular, you probably love this place. If you're not, you won't feel welcome.
The coffee was good.