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| - I recently spent 2015 in one of their small apartment properties in Tempe. Jeremy was great and made the application process go through quick and smoothly. And, before I started paying online, he would always inquire if I needed anything or had a maintenance request every time I stopped in to pay rent.
At one point another resident thought we had reserved parking, left notes on my car, which I contacted them about, and within a week they sent a letter to all of our units (at my request) letting everyone know we do not so they'd stop threatening to have me towed. Thanks guys! :)
Overall, I paid my rent on time, I didn't really need anything (it was renovated and everything worked) and they left me alone.
The deposit was a little more steep than the larger complexes I was used to ($400), but they gave me every cent back within a couple of weeks after turning in the keys. When you first sign the lease they give you a sheet with a big list of items they will be checking on. When you're moving out read it and clean everything listed, window sills, baseboards, windows, everything. If you do, they'll probably give your deposit back too.
Someone in an earlier review had a complaint about the young office girl... This is 100% true. She is a little bitchy.. When I stopped in to their office to give my 30 day notice I stood there and listened to the office girl give this prospective tenant a hard time, kept trying to tell them to go to the website, and just didn't seem to want to answer many questions for them.. (I know.. new prospect, maybe be nice so they'll rent the damn place? Right??). Maybe she's related to the owners so they have to keep her around? She was polite to me there, but then I had no questions, just notice to give. :)
OH.. And if you use their website to pay your rent online you will probably want to use your checking account (there is a $17 fee for using a card). If you use BofA like I do they have different ABA routing numbers for paper checks and for electronic transfers. Use the paper check routing number, or it will take 8 days to find out your payment never went through and you'll get a late fee if you use the wrong one. (Hope that helps someone)
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