I visited the place hoping to make a reservation for my son's birthday party and wanted to see if the place would accommodate 50+ guests like I was told when I called. I was impressed walking in but that was it. I couldn't find anybody to help me and it wasn't packed with people at all...maybe 2 or 3 climbers so, I decided to walk myself around the place and gave myself a tour. I think I found the party room and if it was the party room, I was NOT impressed at all. I finally find someone at the front counter and expressed to her my interest in booking a party. She was NO help at all and definitely looked like she was NOT interested or hated her job. She just pointed and said towards the back is the party room. Yeah, my son and I sorta stood there looking like idiots. Uh...ok...my son and I just walked straight out. Thank goodness I came instead of booking over the phone wasting a nonrefundable $50.00.