I can't speak about the bird department, since I don't keep birds.
Reptile room is OK, fairly basic selection usually, and with some exceptions animals tend to look pretty healthy. I doubt that they are all that well taken care of, though -- I've seen a few reptiles that should've been pulled off display and fed properly to regain some weight; I've seen hatchling iguanas being fed thawed frozen broccoli/cauliflower/lima bean mix (too big to swallow, and completely wrong diet anyway).
Fish room is big but sketchy. Saltwater fish tanks look as if they're never cleaned, freshwater selection is what you'd expect from a "mart". I've had fairly bad luck with the longevity of the few purchases I've made out of the fish room, and so I've simply stopped buying livestock there.
Employees don't seem to be very knowledgable. Store manager is neither diplomatic under stress nor supportive of his staff, from the few bad moments I've seen hm try to deal with.
Prices throughout the store on most livestock and supplies are very high compared to other local vendors.