Bad customer service! I was told an hour and 40 minutes before I could get help. My phones sleep button stopped working and on there website it stated that the phone may be replaced I was told that was incorrect and they would have to send in for repair so I had to get a loner phone I then have to return to the store in approx 5 days. This store was overcrowded, loud and not able to keep up with the customers that need repairs.