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  • I just wanted to give an update since I have now been to Car Guy several times since my first oil change visits. The customer service is great! On one visit, my 2009 VW Routan (yes, I drive a minivan) started smoking at a light on a Sunday just an hour before Car Guy was closing. I called them up and they said they would come back to accept my vehicle if they were closed when the tow truck arrived. The owner was very accommodating and let me keep my vehicle locked up behind her gate (guarded by a big dog and behind barbed wire because, yes, this is a sketchy part of town). After looking at my vehicle, they told me it was a hose that needed replacing. Unfortunately, the entire radiator had to be removed to access it and replace it. However, they are really fair there with their labor prices. So, it was not as bad a repair bill as it would have been elsewhere. I have also had my door locks fixed after the driver's side door lock stopped working. My parents even got a much lower quote on an a/c issue for their truck. Sure, this place is not in the suburbs. Does it really need to be? As long as my car gets fixed without being raked over the coals, I am fine with it. As far as the recent 1 star reviews, I recommend reading the owner responses to those. It seems in both cases the reviews are not a fair reflection of the actual work and service provided by the business. I drive to Car Guy all the way from Ahwatukee Foothills to get my car repaired and for all my oil changes. Doesn't that say something about this business? It should! Go there with confidence (unless you are a wuss who cannot handle being in Chandler in the daylight).
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