Food portions are delicious but small. Staff isn't super friendly. The comment at the bottom of the menu about no changes or substitutions is a huge turn off and shows they really don't care about customer satisfaction. Sometimes people may love a dish but hate tomatoes, or may hate swiss cheese but prefer american, etc. We eat out a LOT and give our repeated business to restaurants that care about their customers tastes, preferences and allergies. And before someone replies with "this isn't Burger King, you can't have it your way", that comment is invalid because the scale and prices of this restaurant don't even compare to Burger King, which is all the more reason to care about your customer's needs and wants.