It would be really nice if you hired someone who spoke clear English. I've now been to 3 offices looking for my marriage license so I can get a certified copy, guess what? NO ONW KNOWS WHERE OUR MARRIAGE LICENSE IS! It's lost and we've now had 2 people tell us they will call us when they find it. My husband is deploying to Afghanistan and we are on a time crunch to get everything done before he leaves. Worst customer service is ever.