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  • It is obvious that the "new location" glow has worn off on this Panera (south euclid). This Saturday morning we knew what we wanted, not like we took forever to make a decision. Front counter person was obviously NOT in a good mood, slamming down plates and our bagels with quite an attitude. When we got to the table one of the knives was dirty - not just "well the dishwasher did not do the trick", but like recently used dirty, I went to the front counter to ask for a replacement. A different front counter clerk (not the original clerk), looked at me like I was asking her to donate her kidney to me, stopped short of rolling her eyes at me and shuffled off to the kitchen to get a new one. I guess it is my fault that I do not want to use a dirty knife...no "sorry about that" from her. I work in retail at Beachwood Place, believe me I know that retail can REALLY suck at times, but when a customer asks for something reasonable, like a clean knife, treat them like you would like to be treated. As with many retail food operations, I can only imagine that the original crew that appeared to appreciate customers has been replaced with management that does not care that employees have very negative attitudes. I can think of MANY other jobs that are worse than toasting bagels, I can buy great bagels from Bialy's around the corner and toast them at home...during this visit also noticed dirty tables that no staff seemed to be interested in cleaning. That tells me that current management does not care at all, and staff attitude reflects that. Typical corporate culture, IMO.
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