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  • We purchased a home at the end of 2014 through Homeowners Financial Group. The experiences described by others here parallel ours. When we first started, our loan officer was efficient and communicative with great customer service skills. However, once we found the home and were under contract, that drastically changed. The loan officer no longer provided us information about what would be needed and by what time to complete closing, and as a result there was lots of last minute running around. When it came time to close, Homeowners Financial did not finish the paperwork until last minute, and I had to miss a day of work to be available for signature. The staff were condescending in a most unprofessional manner. At one point we were told, "You know you actually have to pay for your house." There were lots of excuses made about why communication was poor, the most impressive of which were 1) one of the employees was really stressed out and overwhelmed and we needed to be patient; and 2) one of the employees had to pick up her kids so wasn't available to answer questions on the day of close. Once we closed, there was zero communication on whom the loan was sold to, and only after we got a letter from a 3rd party lender was it made clear. When we asked to speak to upper level management about our concerns and issues, we were told "no." Save yourself the frustration and use another company.
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