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  • My husband and I placed a to-go order for small nachos on a Friday night. Believe it or not, Denny's nachos are really good! They use a liquid cheese, plus shredded cheddar cheese, taco meat, salsa, and sour cream. It doesn't require any real cooking, it's pretty straightforward. Tonight, we were told that the order would be ready in 10 minutes. Nearly 25 minutes later, I received my order of nachos. I mentioned to the manager on duty that it should not take 25 minutes for nachos. (Especially when only two tables have patrons.) He cut me off to explain (twice) that they only have only one cook tonight. His tone was harsh, and he was not apologetic. As a customer, 1) I could care the least about scheduling issues, 2) management should demonstrate the highest level of customer service, and 3) I'm sorry goes a long way. I happened to have a colleague on the phone when I was speaking to the manager. She was appalled at his unprofessionalism too. Although I wish this were just a one-off situation, I've consistently encountered issues at this particular Denny's. Historically, Denny's has had issues with serving people who look like me. I hope we are not going back to 1994.
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