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  • We didn't have a very good stay at all. The room was nice and clean enough (the windows were really icky and floors needed a good sweeping and mopping but otherwise it was fine) but there was several really annoying things that pretty much ruined our experience. First, 30 minutes after we checked in they called the room to let us know they forgot to make us sign a paper, waking up my sleeping baby resulting in a cranky overtired little mess. They then came to knock on the room at 9:30 pm to make us sign said paper. Second, we were told breakfast was included wen we checked in but after I made a plate we were told that "No it's not included" and the resolution was "We won't charge you for the one plate" leaving one of us with no breakfast. All the while I felt like the customer service left to be desired and staff was not very helpful in coming to a resolution. It may be small things but it really made me feel like I was not very valued as a customer.
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