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  • I ordered 2 pizzas and garlic knots at 4:50pm. It said the food would take about 65-75 mins. The food didn't arrive until 6:30 pm, but we weren't too mad bc we figured they were busy because it was a Friday night. As the delivery driver was pulling the food out, he dropped our garlic knots on the ground and marinara sauce spilled all over our front porch which I ended up having to clean up. The driver said he would go back and bring us more. I live less than 10 mins from the store so I didn't think it would take too long. After an hour of waiting, I called the store and the girl that answered said there wasn't anything she could do and all of the delivery drivers were making deliveries so there was no way for her to tell me if he was actually coming back or not. After another hour of waiting, I called back to get a refund and spoke with the manager (at this point it was 8:30pm). The only way I could get a refund would be to physically go to the store and have them swipe my card which is ridiculous. He was able to credit me the money back for my next order but unfortunately I won't be ordering from Pizza Hut again.
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