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| - This location is horrible. I would not recommend this place to anyone. We ordered our kids furniture here and I must say, our salesperson should get 5 stars but there's no way I can separate that rating. Once our furniture made it to Big's they set up delivery. Delivery day came, my time slot passed. I called Bigs. Turns out, the truck my furniture was on broke down and they didn't even call to tell me. So then, we had to wait for next available delivery. FINALLY, they were able to deliver our furniture. The 2 guys they sent to my home assembled both my kids beds and a dining room table. First of all, the guys hardly spoke any English. It was very hard for me to understand them. Next, they got the boxes upstairs and they broke a very sentimental, irreplaceable picture frame and didn't even bother to tell me about it. One guy assembled my Daughters bed. Half of it was correct but the storage drawers that were under the bed wasn't even the correct piece so he forced the wrong piece and ended up cracking the frame and left a huge gap like as if I wouldn't notice. The other guy who assembled my Son's bed assembled the bed with the drawers against the wall so we weren't able to open or close the storage drawers. The bed is reversible, you are able to assemble drawers on either side. It doesn't take a genius to know which side the drawers are on in my Son's room. Then, they both come downstairs and expected me to sign the paper stating that I was satisfied with the furniture and setup so they can go on with their day. They didn't understand why I was making such a big deal about it. I mean I only spent $2,000 on everything, they only assembled the furniture incorrectly, made a mess in my house and broke stuff on my walls... No big deal. I went back to Big's the very next morning to complain about everything. The ladies in customer service were very polite. Christina went ahead and re ordered a brand new bed with the correct pieces. Then, delivery day comes for bed #2. Guess what... Bed #2 comes out of the boxes damaged. The headboard had a huge crack in it and not able to assemble. Those 2 guys that came to my house left my house with the storage drawers that go under the bed standing in upright position so that if my daughter would have went into her room it would tip over and smash her to death. HUGE safety hazard. I also had to schedule a different set of guys to come and fix my Son's bed that was assembled on the wrong side by the 1st guys who came out. They were rude, they didn't want to fix it, complained about it the entire time. Finally, my Daughter's #3 bed was delivered weeks later. By this time I've already been making payments on a damn bed that I didn't have and they did NOTHING about it. What kind of customer service is that?! I will never step foot into this furniture store ever again nor will I ever recommend to anyone! I'm not sure what I'm more angry over. 1.) irreplaceable items that were broken in my home 2.) rude customer service 3.) broken/unsafe furniture 4.) making payments on furniture that was broken, wrong or incomplete. STAY AWAY FROM BIG'S FURNITURE
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