Went in with insurance already approving the claim. Was referred to a person to handle my claim, but he was out of the office for a few hours. Tried calling back several times without success. Finally spoke to someone else the next day who said my parts were ordered and the original guy would call me when they were in.
Called back a few days later and he hadn't even started! Was very willing to cancel my order, but couldn't even find it for a minute. Finally found it and cancelled it.
It's inconvenient enough to go through an accident, without having to deal with zero follow through...
Stay away and save yourself a headache.