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| - It's hard to write a review for a restaurant that is loved by so many others as an Elite Yelper, and have to give it a "Meh" review. Cibo initially won me over with its great atmosphere, fantastic hosts and delicious appetizers, but it did not last. Be prepared for a lengthy review because I'd really like to describe my experience in full.
I wound up at Cibo with a decent-sized group (12 total, I believe), and everything started off great; the drinks began flowing and the appetizer was being passed around for all to share. The process for ordering was a little slow, but busy Friday night, large table...no biggie. I completely understood, and we kept ourselves busy with conversation. After a bit we got our entrée orders in and everyone went with pizzas, and not 10 minutes later, they began to arrive.
Now, being the first visit for me, I decided to ask for recommendations. That's just what I like to do because I like to hear a server get really excited about one of their favorite dishes. For the white pizzas, our server suggested the Di Notte. I was instantly sold, so much so that I asked for a suggestion on the red pizzas. He then mentioned the Capricciosa, and after a brief chat between him, my girlfriend and myself (Important Note: about the artichokes on the pizza), I told him that we'd take it.
Going back to the arrival of the pizzas...they came out staggered, which made sense since there is only one pizza oven. We all began sharing as each pie came out, and life was good. First we got our Di Notte (a delicious mix of cheese and spicy salami) which was cooked perfectly and tasted great! A little later, after other pie orders began filling the table, came a vegetarian. The runners are slammed, and they just call out the names of the pizzas and wait for a hand to be raised. Not really hearing the name correctly, I asked if that was the pizza with the artichokes. The runner said yes, and I took the pizza (Note: I was the only one at the table that had artichokes on my pizza). This all brings me to the most awkward moment at a restaurant for me in a very long time.
We decided to wait on touching the vegetarian pizza because we thought the runner just delivered to the wrong table. It happens, and I was totally ready to hand that pie over unscathed. But when our server came back and I mentioned the potential mistake, he told me that was what I ordered and continued to repeat it over and over. This was an embarrassing situation mostly because I took HIS recommendation because it was my first visit, and we had never even mentioned the "Vegetariana," and because during the conversation we were having the whole table fell silent (funny little extra - the musician just started his break as well...complete silence). He caused a scene even after I had told him it was alright and we'd just take the pizza because it was a mistake. I tried not to place any blame and talked to him with a "this happens" kind of demeanor, but he insisted that that's what we ordered...PLUS he said that he specifically remembered us ordering that because we weren't interested in artichokes. Guess what's on the Vegetariana, folks? Yep. Artichokes. A whole fourth of the pizza was covered in them (I love artichokes, by the way. This posed no problem.). Once that was pointed out, instead of any sort of apology, he decided to explain how the artichokes were only on one "quadrant" of the pizza. C'mon now...I can see a bullshitter, and that was just blatant. It's ridiculous to claim that we ordered a different pizza because of one particular ingredient only to order another with the SAME ingredient. I hope you, the reader, is understanding the uncomfortable situation that I was in because it was a weird one. I kind of couldn't wait to get out of there for the remainder of the dinner.
That all being said, the woman at the cash bar, Melissa, was great, and she really made an effort to make our table feel a little more comfortable after the whole incident. I hope the owner of Cibo can take note of that because it wasn't really her job, but she was sweet, personable and took it upon herself to feel embarrassed and responsible for our server.
My first trip to Cibo was a bust, and it's really hard to want to make a return visit, but in time I'm sure I will. I can't let one bad experience dictate how I completely feel about such a beloved local restaurant. Sorry for the length, but I hope this review can be of help to someone. The food and the atmosphere was good, but my experience with the service totally overshadowed them.
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