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  • I originally started going to Sunwest when it was Serene Dental and the dentist was Dr Hangalay. They changed locations and I drove the 40 minutes to see them because I liked Dr Hangalay. That all changed on my recent visit. It seems the practice has gone through a myriad of changes, a new dentist (Dr Cadwell), new hours and a new standard of care. 5 days before my appointment, the hygienist called to ask if we could reschedule my appointment because apparently the dentist was going on vacation and there would be no dentist on staff. Ok, so we rescheduled for the following week. The following week I show up for my appointment, the hygienist is there and she starts taking X-rays. She does the cleaning and then says I'm all set. Huh? I've never been to a dentist and not had one examine my X-rays and my mouth after the routine cleaning. There's no dentist to do an oral evaluation for cancer, inspect the mouth for abnormal cells, check the gum tissue and throat. It's a red flag. And why call to reschedule the original appointment because there was no dentist on staff when there was never going to be a dentist on staff for the appointment?
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