Horrible! No customer service. 12 people in line ahead of me. 2 tellers, no drive up, no merchant window. Just where are all the service fees we pay going? NEVER bank here! I wish it wasn't such a pain to transfer our business accounts. As I write this, a man ahead of me is screaming at the teller. Looks like I'm not alone being dissatisfied with B of A! Feeling defeated!