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| - Three stars for the food, five for the customer service!
Stopped here on a hot day, mid bike-ride.
Neither of us had overworked appetites, more so sore butts and parched throats.
Charming appearance outside and in as well.
Greeted inside by the faint but firm presence of wood-smoke, presumably from their fireplace.
Dined on the back patio.
The lady got their hummus appetizer as her entree.
Interesting presentation, cucumbers sliced length-wise, pita, and fried plantain served with it for dipping all quaintly arranged on a sheet of slate.
Nice touch!
The plantain had been fried well in advance of the presentation, and possibly refreigerated.
Not a huge fan of plantain, and certainly not when it is fried ahead of time and resolves to it's tough, crunchy/chewy/banana/potato-hybrid self, but the lady liked it and it was her entree!
The pita either was made on premise or something as it really wasn't pita.
It was thick, refrigerated, pocketless and heavy, and not particularly flavorful.
If it was made onsite, they might either re-think the recipe or skip the effort and buy some from Aladdin's, like everyone else does.
Given a choice between the two, we both would have picked the latter 10 times out of 10.
Realizing this was serving as the lady's entree, the waitress was kind enough to bring extra pita without being requested, although due to the nature of the beast, alas, unnecessary.
In the interest of stumping the kitchen folk, I decided I wanted the greens portion of their chicken breast salad with the salmon of their salmon salad.
Waitress understood and indicated that there would be no problem.
When it came it was chicken.
They offered to swap it out, but in the interest of not having my salmon potentially spit upon by a disgruntled chef, I gratefully declined and kept the chicken.
There was plenty of it, it had been breaded with something and either pan-fried or oven-fried, then refrigerated, ok but nothing extraordinary. I prefer cooked items to reflect their preparation via their temperature, but chef didn't ask, and neither did I.
Homemade bleu cheese dressing was wonderful, but ungenerously applied.
Got the bill, paid it, then deciding that thirty bucks plus, without tip, for an app and a salad and two iced teas seemed a bit heavy, took a peek at the bill.
What?
They showed the chicken on my salad being swapped for chicken, (not salmon), and sur-charged the swap for $5.00!!!
Unfortunately, the waitress was nowhere to be found as the transaction was complete and the patio was barren of other customers, so brought it to the attention of the lady who had aided in the serving of the meal and after 5 or10 minutes of animated activity at the register with a manager, I was presented with a new bill that comped my salad in it's entirety!
Wow!
The hallmark of good customer service is to do more to rectify a situation than the customer expects.
Burntwood certainly did this!!
Kudos to the management for the graciousness of their response!
In contemplation of what had transpired, I came to the conclusion that the kitchen had interepreted the waitress's instruction as extra chicken rather than substitute salmon for chicken, and billed the extra $5 for extra chcken.
I just thought they were attempting to justify the eleven bucks for a chicken salad with a bit more chicken than average.
Would love to see her handwriting, but a very sweet young lady!
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