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  • Fairly new to the Charlotte area and I keep hearing about pink and white salon. Then I heard that they are a shop that does SNS nails...I went to get my nails done on the 5th, the tech asked me what I wanted done today? I said SNS. I previously watched videos just so I can see what I'm getting myself into & the way it was applied on the 5th of October definitely had me scared/nervous. But end result turned out nice and clean. During that service the tech was nice, polite, and the shop was very clean/presentable. As I continued to look around, everyone had a glass of wine. A lady sat down next to me to get a balance done on her nails and she was offered a glass as well. I was not asked if I wanted one. Not sure if it was because I looked young or what. A week passes, I go to work; not a harsh environment, not rough, but I do type a lot and fold clothes. I get home that night and two of my nails are gone and one is chipped down the middle. I was very upset because I had just paid $65 dollars for something and it was ruined a week later. I called the salon the next day. Asked to speak to the manager, I explained to him what happened and he immediately scheduled me an appointment to come in and get them fixed, but I'd have to pay half the price of whatever I wanted.. at first I was upset but I was very satisfied with the service, and how fast he finished my soak off, and new full set. One thing I didn't like when I came back the second time was that everyone came up to the front of the store to look at my nails when it should've only been the managers problem to handle. Also I didn't like that everyone wanted to come huddle around his desk and talk in a difference language while he was doing them either.
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