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  • During the building process, my developer recommended/referred us to MS International to select our kitchen and bathroom countertops. Upon my initial visit I was impressed with the showroom and the large selection of slabs available in the warehouse. I was allowed to walk the warehouse by myself and write down slabs that I was interested in holding. The staff was friendly, but wasn't extremely helpful and did not walk the warehouse with me, at any visit. After visiting some other locations I made a slab selection with MSI and was told they would tag them. I came three days later with a friend, to show them "my slabs". Come to find out they didn't tag them and they in turn were sold. Needless to say the process began again... I then found new slabs which were tagged again, but due to the fact my builder did not need for another three weeks they sold them, without notifying me. So, as Sam L. mentioned, only buy it when you are days within installing. Even though they say they hold/tag, their process doesn't seem to be working. Overall, the experience was very disappointing and I would not recommend MSI if you are serious about finding something you like, as they sell things to quickly and do not seem to have a good customer service approach.
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