I try to support firehouse subs when I can because i am a firefighter paramedic and firehouse subs supports us. I am in Charlotte for a conference and FHS is close to my hotel. I skipped out from the conference today to get some dinner and veg in the hotel for awhile. The store is located on the 2nd floor and I was greeted right away by two employees who were both very nice. They were attentive to me and made me feel important to their business. I was waited On right away and my food was prepared fast and correctly. The store was clean. I didnt visit the restrooms so i can't speak to them. Parking is limited but I think this store probably caters more to downtown workers, sports fans and hotel goers. I would definitely visit here again.