I dont have Verizon service. But I stopped in for a charger. Tiffany talked to me about switching service. She had amazing customer service and she definitely made me want to change to the Verizon network. I will continue to shop there for any accessories I might need until my contract runs out and I can switch. I'd recommend going to tiffany for any issues or severance questions you have. I will be switching and dealing with her when I am out of contract.