Oh, no. Never again. So much buzz. So many positive reviews. Perhaps different strokes for different folks.
I was in after the lunch rush. The crew was polite but they all looked like they needed a nap. It was my first time in (and my last) and there were missed opportunities. I suppose it's a bit much to ask employees in a fast food place to greet with something like, "Hi! Welcome to Firehouse Subs. Have you dined with us before?"
I picked the New York steamer. The meat was good. The bread was OK. But, the sandwich was just murdered with a huge slathering of mayo. I had it to go and couldn't deal with scraping out the mayo while also driving.
Had I been asked if it was my first visit, I imagine the employee could have really helped me get a great sub.
One star due to lackluster staff who clearly didn't care one little bit about service and a sandwich which, if made to the recipe, tasted gross.