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  • Wow. What has happened to the Apple Store experience.? Walk in and try to find out who can help. Have fun. Everybody wearing identical shirts and no indication of who checks you in. Great customer service? That was the good old days of Apple. Expect to be shuttled around. Wait times? Longer than a great roller coaster on a summer day. We were told there was an hour and a half wait. Got the text much sooner and got to the store 8 minutes after the text. That should have been a good thing. By the time we found someone they said we lost our place in line. What? How? 30 seconds into this discussion a text arrived at my phone that we have failed to show up and lost our place in line. The manager was as nice as she could possibly be. But we spent another 20 minutes waiting. If you have to be in the store in less than 10 minutes that is fine. Just tell me in advance. Don't make me come running down from another part of the mall only to tell me that I've lost my place in line. If the manager had not moved us up that would've been another hour. Just ridiculous for a brand that is supposed to be known for great customer service.
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