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  • This has to be the only Hertz location I have ever dealt with that has zero customer service awareness. The person that I dealt with was too busy answering phones and playing on his cell phone to give me any sort of customer service that approached acceptable. Really all I wanted to do was sign the paperwork and pay. It took almost 30 minutes to get to that point and then before I swipe a major credit card, I ask if the do something stupid and pre-charge and I am told they pre-charge it for $200. A credit card. None of their competition does that (that I am aware of). Yes Progressive does for debit cards, but that is understandable. So to start the trip for our honeymoon, I told him to cancel my reservation so I can go elsewhere. No apology was even offered. Will never be back.
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