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  • Tough day for this Panera store. While waiting to order I watch three employees trying to figure out who ordered what. A poor guy is standing waiting for his bagels while they try bag up cinnamon rolls. No biggie, except it was an indication to a disorganized, slow and frankly messy experience. I order my sandwich, get my large drink cup and have to ask where I get my food. Around the corner, I fill my drink and stand for literally 20+ minutes while others pass me by. Including a worker who gets her own food while we stand and wait. They holler that they are sorry but they are waiting on eggs. Ok. Others then walk up, wait and then get their EGG sandwiches while I continue to stand... I ask if my order had been lost. "Nope, getting to it right now. A lot of things aren't ready" Ok... then they don't have the right cheese. I don't really care. Yellow vs white cheddar. Fine. I'm finally handed my "to go" bag, though it was for here. Ok, again. I head upstairs and there are chairs piled up in the corner... I sit at a table and it's covered in crumbs. I wipe down the chair. My sandwich was squashed. It tasted decent, yes, and why I didn't give only one star. I walk to the drinks upstairs because I've now been here for quite a while and wanted a second refill. There is one unmarked tea/coffee/mystery dispenser. I opt for a known commodity and soda. The fountain practically sprays me, but hey, at least there was no actual soda in it. Just soda water. I dump the non-soda and sit down to start to write this... It seems that there is disorganized management. A culture that has accepted mediocre service. The culture is such that I'd expect a defensive response to this review. I wouldn't expect them to take responsibility. If it were a culture of personal responsibility, I wouldn't have needed to write this in the first place. At least the wifi is fast!
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