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| - My gf and I decided to come here after Eastgate Mall, since it's along the way. For those planning on going to Ellen's Place, it's by the intersection of Tomken & Kamato. Even when we used the GPS, it led us to another destination. Luckily, we've been there before, but with our families being the ones that drove, we had a sense of remembering our surroundings. We went on Matheson instead and eventually found our destination. Don't be fooled: It's tucked in a "business"-like plaza. I'm stating this, so whoever's reading this, doesn't get lost like we did.
With being Filipino-Canadian, I'm familiar with the type of food they serve here. We've been here only a couple times with our families. My aunt knows the owners of this restaurant, for she went to school with Ellen. So, needless to say, we got great service and great food every time. But this is the first time we've been here without our families and sadly, it's the exact opposite. We solely came here for the pork sisig. Quite honestly, I've only tried sisig from here and LaMesa (But theirs isn't traditional sisig, it's their own version of sisig with a twist). So I can't compare it with any other place, but regardless, their sisig is top notch. Comes to you on a sizzling pan, which you can hear from a mile away. Keep in mind that despite the sisig being on the appetizer menu, it's pretty big. We only got that and an order of garlic fried rice. We took it home, because we couldn't finish it.
We went there at 5pm on a Saturday. Which is quite possibly their busiest night of the week. Because they have a band performing and have karaoke as well. If I'm not mistaken, they have karaoke every night at 9pm. We were the first ones to get there. Waitress gave drinks and took our order right away. Shortly after she took our order, more people started filling up tables. There were a couple 4 top tables and 2 big groups of people that came in within an hour timeframe. As people have stated, Filipino food takes awhile to make, so patience is key. Which my gf and I have a lot of. But they tested it that night. We got our food, ate and enjoyed it. We both work in Food Service and know how busy it can be. But how their service is managed is poor. From 5pm-7pm there was only ONE waitress serving all the aforementioned tables. I was watching her and she was cool & calm. But she had no help from the owners, whatsoever. I only saw the two owners when they went to talk to the guests. Only once has one of the owner's lifted a dish to serve to a table. Ridiculous. We don't know what was happening in the kitchen. Maybe they were short staff. Who knows. We started to get impatient, because we were waiting an hour just for someone to clear our plates and give us dessert (We ordered the Halo Halo). At 7pm, two more waitresses showed up and started serving the big groups first, rather than the tables of 4 that came in before them. The waitresses cleared all of the dishes from the big groups, before clearing everyone else's. Maybe they do this, because they're in a big group and expect a big tip. At this point, we've decided to cancel the Halo Halo order and go to Bubble Republic for bubble tea instead. Because we didn't want to wait any longer. But shortly thereafter, she comes along with the Halo Halo and apologizes for the wait. We quickly ask for takeout containers for our food and the bill. Luckily, we had cash on us, so we didn't have to wait for anyone. But what baffles me, is I'm looking through the bill and they charge for gratuity! For 2 people! It's ridiculous, especially when the service was lacking attention. With my restaurant-going experience, I only know restaurants charge for gratuity when it's a large party. There were only 2 of us. We dropped the cash and walked out.
The food was great, but the service needs working on. Our waitress did her best and was apologetic, but they need more help and a tad bit of common sense with who to serve first.
I'll definitely be coming back, but going to call ahead and order takeout. No way am I making the same mistake.
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