On my occasional food tour in Kensington and I was drawn into this new cafe selling soufflé pancakes! It's their first day of opening, and it was like watching a real-life game of Overcooked where the kitchen is about to burn down as everyone fails to logistically coordinate. ~6 people working and they can't deliver about 10-15 orders in a timely matter (more than 45mins). There were about 6 tables + a few waiting.
BUT their recipe is actually surprisingly good! I did enjoy the fluffiness and eggy flavour of their soufflé pancake. We ordered the matcha soufflé for $14.99. It reminds me of uncle Tetsu but fluffier and pillowy, quite unique. I say worth a try if you have time to spare and are able to get a seat without waiting too long. When I ordered soufflé at other places, they always mentioned that it would take 30mins. So same here, it's made to order.
I'm not sure how this café would be able to execute their concept quickly. Their recipe would call for making fresh batter incrementally (to keep it fluffy) causing a serious bottleneck when scaling.
To note, there is a major lack of leadership and a sense of urgency in the kitchen and owners weren't able to foresee operational issues. No one seems to be leading.
We told the owner, we will back in 30 mins and instead of us sitting and waiting. He agreed, yet he kind of forgot our order and table and had to prioritize our order when we came back. The owner seems kinda dazed or confused but he managed to pull through but he can't seem to articulate well to offer better customer service. We didn't get our table back at the end and had to stand near a counter to eat. I mean the owner is trying I saw him offer refunds and didn't charge some groups in front of us because of the long wait times.
I won't burn them like the first reviewer since it's their first day! It's hard to start a new business and her review is basically trying to send a new restaurant to the grave. I think it's understandable, the pancakes were pretty good, and I liked the decor and cutlery they used.