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  • If i could give no stars I would. Kat is the one who helped me when renting the car and insisted I get the insurance for $9 extra per day. I explained my insurance was just fine. then she tried to charge me anyways but I told her I declined the insurance. then when to get the car I got an even smaller car than what was rented. NOT HAPPY a family of 5 does not fit in a VW Golf. We made it work since they tried to get me to pay an extra $20 a day for an upgrade. UM no thanks Then when returning the car I gave her everything. Then I was accused of having an animal in the car. (we don't have animals) maybe because of the sand ( we went to the beach) then she tried to charge me extra for gas even though the fuel was exactly where it was when I got the car. I told her she needed to take that charge off and she told me too bad she would not. so I took the car across the street and put in $3 of gas. when I got back she refused to help me. The main problem was she tried to hide the fee from me by printing my receipt and sticking in in the Hertz booklet when I questioned her she got very defensive. Please explain why she tried to charge be $9.45 per gallon of gas? the previous owner was amazing and I rented monthly from him. since they went corporate the service is horrible. they offer pick up and drop off but has changed to a max 5 miles away. after doing business with them the past 4 years they just lost a long time client. Kat needs to be trained on customer service and etiquette. She does not belong working with the public
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